Private Policy
Privacy Policy
nena ("the Website") is committed to protecting your personal information and ensuring that you can use our services with confidence. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Collection of Personal Information
When you make a reservation, contact us, or use our services, we may collect the following personal information:
- Full name
- Address
- Phone number
- Email address
- Accommodation reservation details
- Payment information required to process your reservation
- Other information necessary to provide our services
2. Purpose of Use
We use your personal information for the following purposes:
- To process and manage accommodation reservations
- To communicate with you regarding your reservation or inquiries
- To provide accommodation services
- To respond to inquiries and requests
- To verify your identity
- To improve our services through analysis and research
- To comply with applicable laws and regulations
3. Management of Personal Information
We implement appropriate security measures to protect your personal information from unauthorized access, loss, leakage, alteration, or misuse.
4. Disclosure to Third Parties
We will not disclose your personal information to third parties except in the following circumstances:
- With your consent
- When required by law
- When necessary to protect the life, health, or property of an individual
- When necessary to provide our services, including sharing information with payment service providers, accommodation operators, or other service partners
5. Payment Information
We use Stripe as our online payment service provider.
Your credit card information is securely processed and managed by Stripe. We do not collect, store, or retain your credit card information.
6. Cookies
We may use cookies and similar technologies to improve the functionality of our website and analyze website usage.
If you do not wish to accept cookies, you may disable them through your browser settings.
7. Analytics
We may use analytics services such as Google Analytics to better understand how our website is used and to improve our services.
These services use cookies to collect usage data, but they do not collect information that directly identifies individual users.
8. Access, Correction, and Deletion of Personal Information
You may request access to, correction of, suspension of use of, or deletion of your personal information.
Upon verifying your identity, we will respond appropriately in accordance with applicable laws and regulations.
9. Changes to This Privacy Policy
We may revise this Privacy Policy without prior notice to reflect changes in applicable laws or our services.
The latest version will always be available on this website.
10. Contact Us
If you have any questions regarding the handling of your personal information, please contact us:
Operating Company
Eastside Co., Ltd.